All orders are shipped for free within the U.S. via USPS or Fed Ex. Each piece is sent with insurance and will require a signature upon arrival.
Free shipping typically can take 2-3 business days in addition to listed production times. Fedex cannot ship pieces to a P.O. box address. If your post office has "street addressing service" in which your PO box has an alternative address, items can be shipped there.
If your shipping needs to be expedited, we offer Fed Ex overnight shipping for $40.00 within the U.S. If the item is ready to ship, and the order is received before 6pm EST, it will ship out 1-2 business days after receiving the order. For made to order items, shipping times are in addition to the 4-5 week timeline to craft your piece. Unless it is an in stock or rush item. If you need the piece by certain date, please contact firstname.lastname@example.org before ordering to see if we can accommodate your rush request.
Once your piece is complete and processed for shipping, you will receive tracking information to the email address associated with the order.
Please be sure this is an active email address or one that is checked frequently.
Please email email@example.com before ordering to make sure your country is eligible for shipping.
International orders will be shipped USPS priority international.
All custom forms will be filled out will be accurate in describing value of the item.
The customer will be responsible for any customs or VAT fees required upon pickup or delivery.
The shipping times listed are estimates based on information provided by the carrier. DMD Metal is not responsible for shipping delays resulting from weather, unforeseen events or local practices while in the hands of the shipping service.
Shipping costs, international duties and fees are not the responsibility of DMD Metal and are non-refundable. Shipping fees will only be refunded if there is an error made on behalf of DMD Metal.
DMD Metal is not responsible lost or stolen packages left on doorsteps or common areas within buildings.
It is the buyers responsibility to choose the shipping method best suited for their particular delivery area. Each order requires a signature upon receipt in order to avoid such events.
In the event that your piece is damaged upon arrival due to carrier mishandling, please document this with photos of the box and piece and send them to: